Returns Policy

Lootoo Returns Policy

At Lootoo, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your item, please refer to our returns policy below.

1. Returns Eligibility

• Items may be returned for a refund or exchange within 14 days of receiving your order, provided they meet the conditions outlined below.

2. Hygiene Policy

• For hygiene reasons, we are unable to accept returns on items that have been used, unless they are faulty. This includes any products that have been opened or show signs of wear.

3. Faulty Items

• If you believe your product is faulty, please contact our customer service team at [email address] with details and, if applicable, photos of the issue. We will review your case and arrange a replacement, exchange, or refund if the item is deemed faulty.

4. Return Conditions

To be eligible for a return:

• Items must be unused and in their original packaging.
• You must provide proof of purchase (e.g., your order confirmation email).

Please ensure that items are securely packaged to avoid damage during return shipping.

5. Return Process

• Contact our customer service team at [email address] to request a return authorisation.
• Once approved, we will provide you with instructions for returning your item.
• Returns must be shipped to us within 14 days of receiving the return authorisation.

6. Refunds

• Refunds will be issued to the original payment method used to place the order.
• Please allow up to 10 working days for the refund to be processed after we receive and inspect the returned item.

7. Shipping Costs

• The cost of return shipping is the responsibility of the customer unless the item is faulty or an error was made on our part.

8. Exchanges

• If you would like to exchange your item, please follow the same process as above. Once we receive the original item, we will ship your replacement.