Escapade/SwingAway Warranty

 

Every SwingAway/Escapade product has been studied in detail and manufactured using the most suitable materials for its expected use.

Strict quality controls guarantee faultless products because of the high-quality materials and the manufacturing techniques.

The guarantee of proper functioning of the items depends on the compliance with the instructions enclosed with the product. The warranty does not apply in the event of inappropriate behaviour, tampering or failed fulfilment of the Instructions for use enclosed with the product.

We recommend you to read carefully the General rules for use and maintenance, which are an integral part of the product and are included in the packaging. Be careful not to lose them! In the event of loss, ask the point of sale for them or mail info@escapade4x4.co.uk
In the event of defects, you can assert warranty claims in accordance with law.
It is recommended that you keep the original packaging box with its protection for any forwarding of goods under warranty to the manufacturer or for asserting the right of return.

 

1. WARRANTY INFORMATION FOR THE CONSUMER

1.1	The warranty period is of 1 year from the date of purchase/delivery of the product. There is an additional 2-year warranty on the components of the roof tents opening system. Specifically, the 2-year Warranty is limited to the simple supply of the damaged component; all additional costs, e.g., shipping, transport, labour and materials costs required for repair and/or functional work on the damaged component and any other costs which may originate will be calculated and charged separately.
1.2	The warranty does not cover defects caused by an improper use or due to normal wear and tear of the components.
1.3	Each Roof tent/SwingAway is marked with a Serial Number (a label that can be found on the inner band of the tent door) which identifies it and the quality controls it has undergone.

 

 

 

 

 

 

2. WARRANTY REGISTRATION

WARRANTY VALIDITY

2.1	In order to take advantage of the Warranty without the need to provide additional documentation, the Customer is required to register the Warranty on the website under the link “Warranty registration”.

If the Customer has not registered the warranty, he must produce a copy of the invoice and/or receipt or a valid document proving the payment.

3. WARRANTY ACTIVATION

3.1	If the customer wishes to assert the warranty, he must contact: warranty@escapade4x4.co.uk/ Phone +441793891982.
	THE CUSTOMER SERVICE FOR UK info@Escapade4x4.co.uk Phone + 441793891982.Mo -Fr 9:00 / 17:00
3.2	If the customer wishes to assert the warranty rights, he must state: a) the serial number of the product (label detectable on the inner band of the tent entrance door); b) the conformity defect found, documenting it with photographs and specific notes, indicating a e-mail address and telephone number. The Seller undertakes to contact the Customer to organise the control of the defects stated on the product.

 

3.3	The manufacturer informs its customers that repairs under warranty for aesthetic defects, and in any case for defects that do not impair the functionality and safety of the products, will be carried out exclusively during the months of October, November, December and January. Therefor the products collections will be organised during these periods. In this case, the warranty remains valid for repairs to be carried out in those months, provided that they are notified before any expiry of the warranty in the months between February and September.
MODELS	TENT WEIGHT	MAXIMUM OCCUPANTS’ WEIGHT		MEASURE	MEASURE           WHEN OPEN
Escapade Thre360 Medium	ca. 60 kg	ca. 200 kg		166x133x28	218x166x140
Escapade           Horizon  Medium	ca. 90 kg	ca. 200 kg		207x126x16.5	207x126x142

 

4. TERM FOR ASSERTING THE WARRANTY CLAIM

If any defects are found, the Customer may use of the following legal warranties:

– Legal warranty for the Consumer Customer envisaged by the “Consumer Code”, Legislative Decree no. 206 of September 6TH 2005: the Consumer, under penalty of forfeiture, is obliged to inform the Seller about any lack of conformity found in the product purchased within 2 (two) months from its detection, subject to the checks referred to in the following points.

– Legal warranty for the non-consumer Customer (Professional) provided for by the Civil Code: the non-consumer Customer, under penalty of forfeiture, is required to report to the Seller about any defect found in the purchased product within 8 (eight) days from its detection. The above-mentioned legal warranty is valid for a maximum time of 12 (twelve) months from delivery of the Product, subject to the checks referred to in the following points.
Beyond these terms, the Seller will not be liable for any defects detected by the Customer.

5. AUTHORISATION TO RETURN GOODS TO ASSERT THE WARRANTY RIGHTS

5.1	The return of goods under warranty may only be carried out subject to: a) a written authorisation from the Manufacturer, if the goods have to be returned to the Manufacturer’s premises; b) written authorization of the Seller, if the goods have to be returned to the Seller’s premises.
5.2	Returns will not be accepted without a written authorisation.

 

5.3	Any shipment outside the General Conditions of Warranty will be at the Customer’s expense. In any case, the legal warranties provided for by the Civil Code and the Consumer Code shall apply to the sale of the Products.

6. PACKAGING

6.1	The goods must be returned in their original packaging (box and protective covers). Alternatively, the Customer shall provide for an adequate packaging of the goods at his own costs and will hold responsibility for any transport damage.
6.2	The manufacturer or the Seller, upon request, may provide the original packaging.

 

6.3	The Customer may also return the goods to the point of sale where he made the purchase or directly to the Manufacturer.

7. TRANSPORT AND PACKAGING
   All products are packed in a sturdy cardboard box with internal protections.

7.1	Before accepting the goods at destination, make sure the packaging is intact; if you find tampered packaging, missing packages (damaged cardboard boxes), declare and report it on the transport documents, having the carrier countersign the notes for acknowledgement of receipt or have them duly reported within a day after delivery.
7.2	In this way the insurance company will reimburse any damage, otherwise the loss will be the customeromers. We do not accept late reports or complaints.

 

8. RETURN UNDER WARRANTY OF DEFECTIVE PRODUCT
   8.1 The manufacturer authorises the goods return, because he acknowledges the defective product

A –  Goods purchased at the point of sale
If the Manufacturer acknowledges the defect through the documentation which has been sent (photos and notes), the customer is required to return the defective product at his own expense to the point of sale where the purchase was made with the original packaging and internal polystyrene protections or equivalent; the Manufacturer will, at its own expense, collect the goods from that point of sale for a limited overland distance (max. 1,000 km).
If the Customer is not in possession of the original packaging, he can request it from the Seller or the Manufacturer, who will provide it free of charge, including the internal protections at the point of sale.
Once the Manufacturer has verified, ascertained and acknowledged the Product’s defect, it will repair the goods or replace them within a reasonable period of time and in any case within 45 days from receipt of the returned goods and return them, at its own expense to the point of sale.

B –  Goods purchased on-line swingawaytent.com/escapade4x4.co.uk
If the Manufacturer acknowledges the defect through the documentation which has been sent (photos and notes), the Customer will have to return the goods with the original packaging and internal polystyrene protections or equivalent and all the transport costs will be borne by the Manufacturer
If the Customer is not in possession of the original packaging, he can request it from the Manufacturer, which will provide it free of charge, internal protections included.
Once the Manufacturer has verified, ascertained and acknowledged the Product’s defect, it will repair or replace it within a reasonable period of time and in any case within 45 days from receipt of the goods and will return them, at its own expense directly to the Customer.

In both cases (A, B)
no liability is accepted for incorrect or inadequate packaging.
Refunds for other costs and/or compensations are excluded.

9. GOODS RETURN TO CHECK THE WARRANTY COVERAGE
   9.1 The Manufacturer has to ascertain the defect

A – Goods purchased at the point of sale
In the event that the documentation transmitted (photos and notes) is not sufficient to state the responsibility for the claim, the Customer is obliged to advance the return shipping costs.
The Customer is required to return the product, at his own expense, to the point of sale where he made the purchase, with the original packaging and internal polystyrene protection, or equivalent. The point of sale will take care of delivery to the manufacturer.
If the Customer is not in possession of the original packaging, he may request it to the Seller or the Manufacturer, but will have to advance the packaging and shipping costs.
If the Manufacturer ascertains the defect, he will repair or replace the goods or the defective part at his own expense, within 45 days or within a reasonable period of time from receipt of the goods and will return them, at its own expense to the point of sale. He will also provide for the reimbursement of the shipping and packaging costs paid in advance by the Customer for a limited overland distance (max. 1,000 km).

B – Goods purchased on-line swingawaytent.com / escapade4x4.co.uk
In the event that the documentation transmitted (photos and notes) is not sufficient to state the responsibility for the claim and If the stated defects are not covered by the Warranty, the Customer is obliged to advance the return shipping costs.
The Customer is required to return the defective product at his own expense with the original packaging and internal polystyrene protections or equivalent.
If the Customer is not in possession of the original packaging, he may request it to the Manufacturer, but will have to advance the packaging and shipping costs.
If the Manufacturer ascertains the defect, he will repair or replace the goods within 45 days or within a reasonable period from receipt of the goods and will return them, at its own expense to Customer. He will also provide for the reimbursement of the shipping and packaging costs paid in advance by the Customer.

In both cases (A, B)
no liability is accepted for incorrect or inadequate packaging.
Refunds for other costs and/or compensations are excluded.
If the defects are not covered by the warranty, the extent and cost-effectiveness of the repair will be assessed and communicated to the customer, who will authorise the work and bear all costs and transport charges.

 

 

10 RETURNS POLICY UK

All of our products come with a 14 day money-back guarantee.

We are happy to offer an exchange or a refund, for an unwanted item provided an item is returned to us unused, in its original condition with undamaged original packaging, within 14 calendar days of receipt.

Please note Return costs are borne by the customer.

• You can cancel anytime before your order is shipped, and receive a full refund
• Once you have received your order, you must contact us and notify us of your intention to return the goods within 14 days
• Goods must be returned to our warehouse address (Unit 7&8 Westerngate Hillmead Enterprise Park Swindon SN140XH)
• Goods must be returned unused and undamaged, complete with all accessories and in the original and undamaged packaging

• Do not deface or write on the product packaging

• A refund will be issued for eligible returns within 7 working days, subject to any deductions which may apply
• We reserve the right to make deductions from any refund amount to cover shipping, taxes, customs charges or other costs in the following circumstances:

Where the goods are returned as unwanted or non-faulty (20% restocking fee)

Where no one has been available to accept the delivery

Where the goods have been refused at the time of delivery

Special Order products which have been manufactured or imported to order are not eligible for returns or refunds unless faulty.

Your statutory rights are unaffected.

DAMAGED OR FAULTY GOODS

If you receive your goods and they have been damaged in transit you must sign for them as DAMAGED. If you open them and find they are faulty we’ll be happy to accept them back and send a replacement, or refund you in full. In these circumstances, you must:

• Report and Sign for them as damaged to the courier Within 24hrs
• Report them as damaged, with details and pictures to: Info@Escapade4x4.co.uk Within 48hrs

Contact us immediately and we will make the necessary arrangements on your instruction.

Your statutory rights are unaffected.

CANCELATION RIGHTS:

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days (cooling off period) after the day on which you receive your goods (with the exception of any made to order items or items that have been specially imported for your express order).

You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. You are however responsible for return shipping costs.

• Should you wish to cancel your order, you can notify us by telephone 01793891982
• Or email: info@escapade4x4.co.uk
• You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order) or ordered under SPECIAL ORDER terms (ordered in exclusively for your requirement)
• If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk
• If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible

Once you have notified us that you are cancelling your contract, and we have received the goods back we will refund any sum debited by us from your credit or debit card within 14 calendar days.

IMPORTANT NOTICE:

We may make a deduction from your refund for any loss in the value of the goods supplied – if the loss is the result of unnecessary handling (for example damaging the packaging, fitting, using or marking the goods/packaging prior to cancellation).

• There is a standard 20% restocking fee applicable to all ‘unwanted’ goods
• All unwanted goods must be returned to us in new & unused condition unless a warranty claim is being made
• They must be in the original, unopened and undamaged packaging and complete
• We reserve the right to refuse returned goods if necessary:
• If they are spoiled (marked or damaged)
• Damaged Packaging
• Unsellable or not sellable unless sold as ‘used’
• Or in the condition in which they were supplied

Your statutory rights are unaffected.

CANCELLATION BY US:

We reserve the right not to process your order if:

• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
• If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

LEGAL BASIS OF SALE (sale governed by Law of Great Britain):

• Limitation of Liability: IN NO EVENT SHALL SELLER (Escapade4x4) BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE
• REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE
• IN NO EVENT SHALL SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS CONTRACT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO SELLER FOR THE PRODUCTS SOLD HEREUNDER OR, AS TO SERVICES, FOR THE AMOUNTS PAID TO SELLER FOR SERVICES PERFORMED HEREUNDER.
• This limitation of liability is a material basis for the parties’ bargain and reflects the bargained-for allocation of risks between Seller and Buyer, without which Seller would not have agreed to provide the Products or services at the price charged
• Indemnification: Subject to Article 10 hereof, each of Buyer and Seller (as an “Indemnifying Party”) shall indemnify the other party (as an “Indemnified Party”) from and against claims brought by a third party, on account of personal injury or damage to the third party’s tangible property, to the extent caused by the negligence of the Indemnifying Party in connection with this Contract.
• In the event the injury or damage is caused by joint or concurrent negligence of Buyer and Seller, the loss or expense shall be borne by each party in proportion to its degree of negligence.
• For purposes of Seller’s indemnity obligation, no part of the Products is considered third party property
• The contract of sale refers only to the supply of the goods concerned and Escapade 4x4 do not accept any liability for costs or charges relating to damage to associated non supplied equipment(accessories, vehicles or other property not supplied by Escapade4x4), or to any delays incurred relating to the supply/provision of supplied goods

 

 

 

 

 

 

11. IMPORTANT WARNINGS FOR THE USE OF THE PRODUCT

11.1	Any element applied on the roof of the vehicle alters its standard driving conditions; therefore, it is necessary to lower the driving speed accordingly.
11.2	It is also necessary to consider the quality of roadbed, traffic, environmental and weather conditions.
11.3	Escapade Clamshell roof tents are handicraft products manufactured through accurate manual techniques; therefore, it is possible to have weight variations, in the range of 10 %. When calculating the carriable load it is recommended to take this factor into consideration, as well as the weight of the used roof racks and possible objects stored inside the tent (ladders, additional accessories and/or personal belongings) Do not exceed maximum load allowed on the roof by the vehicle’s manufacturer.
11.4	Close the tent perfectly and always check the load fixing before leaving.
11.5	The same operation shall be carried out also during breaks in the trip.
11.6	We suggest to pay the utmost attention in case of transport of a supplementary luggage in tents models where it is acceptable; it is necessary to consider the maximum load allowed on the vehicle, on roof-racks and the total transported load. Pay attention not to exceed the maximum load allowed for transport stated on the vehicle’s registration document. The maximum load specified in the assembly instruction is not to be exceeded. We also suggest to read carefully the technical instructions on this topic or to ask for detailed information by e-mail to: info@escapade4x4.co.uk The manufacturer declines any responsibility for any accident due to improper use, wrong maintenance or for the non-respect of general rules concerning the use of the tent enclosed with the product.

We also recommend:

11.7	Not to leave children unattended in tents.
11.8	To pay attention to the maximum height allowed in subways, covered parkings and to any of the following obstacles: barriers, street signals and advertising posters, prominent rocks, trees etc..
11.9	To make sure that the car + tent washing is allowed in case of car + tent washing in automatic car washes with rolls.
11.10	Not to transport inflammable or dangerous objects inside the tent.
11.11	To avoid parking or camping in areas at high environmental risk or during extraordinary weather conditions (typhoons, hurricane, overflows, floods, landslides, etc.).
11.12	To pay the utmost attention during off-road trips and extreme raids.
	It is recommended that the customer verify the vehicle’s capacity characteristics, roof bars and the overall load allowed to be transported and the compatibility with the selected car roof tent in order not to exceed the transportable load indicated in the vehicle’s registration document and the respective user manuals.
	The P MAX (transportable load of the vehicle) must be equal to or greater than the weight of the roof rack (P1) + the weight of the tent (P2) + the weight of the accessories transported P3.
	P1+P2+P3 ≤ PMAX

 

	Be careful not to exceed the transportable load indicated on the vehicle booklet.
	Be careful never to exceed the maximum load indicated in the assembly instructions for the roof bars.
	Attention! When driving, repeatedly check the tightening of all the screws and fixing bolts, both those relating to the roof rack and those of the tent. Take advantage of travel breaks.
	The seller and the manufacturer shall not be held liable for failure to comply with these requirements.
	It is advisable to carefully read the technical instructions in the vehicle’s registration manual and the respective user manuals.
1.     11111.13	11.13 Ensure Suitability of Swing Away hitch mounted products Be careful never to exceed the maximum load weight on tow hitch (check vehicle manufacturers guidelines)   The following points must be observed during fitting:Goods that are faulty or have been damaged due to incorrect or faulty fitting will not be covered by the Warranty. 11.14 Paint Finish to Swing Away hitch attachments. The Goods are subject to an extremely harsh environment due to it being located 'under body'. Due to the high potential of stone chips, exhaust fume build up etc; we cannot offer any guarantee on how long the Goods will remain free from rust. However, we utilise the most modern and comprehensive pre-treatment and painting systems to ensure that the Goods will remain rust free for the maximum period. 11.15 Inappropriate Use/Care The following circumstances are likely to cause harm to your Goods through inappropriate use or care and will have the result that your Goods are not covered by the warranty. If the vehicle on which the Goods are installed is involved in an accident, incident or collision with another vehicle or object. If for any reason (either directly or indirectly) an abnormal load / excess weight is applied to the Goods (including nose weight/ vertical load/ horizontal load). If the Goods have been damaged (including but not limited to leaving the electrical items exposed to adverse weather conditions for prolonged periods of time), misused or neglected. If any changes, modifications or repairs have been carried out to the Goods or any of its components without our prior written consent.

12. GENERAL ADVICE ON USE
    Please read carefully the specific instructions and the General rules for use and maintenance, which are an integral part of the products. Here are some common warnings:

12.1	High-strength mosquito-nets must be used with due caution: do not pull them with too much strength or hit them. Strong pressure may cause them to tear or split. Since such breakages are due to incorrect handling, they are not covered by the warranty. The manufacturer is not liable in case of breakage of mosquito nets.
12.2	It is advisable to treat the zips with lubricating sprays, soap or various waxes to ensure that they work properly. Before using the zips or the Velcro straps, it is recommended to remove sand, mud or other deposits, if present. The Manufacturer is not liable in case of zips breakage.
12.3	Treat carefully and do not pull the window-opening cords in the provided models, and in general the elastic bands. The manufacturer is not liable for broken cords or elastic bands.
12.4	In the event of strong wind, close the awnings and changing cabins and any other accessory that could produce a sailing effect.In the event of heavy rain, remove any water pockets on the roof. The weight of these water pockets could bend or damage the support poles. Even verandas, although they have a sturdy independent pole, are still temporary structures that cannot withstand extraordinary weather events. It is therefore recommended to fold up or not to use such accessories if unfavourable environmental conditions are expected. The manufacturer is not liable for breakages.
12.5	Check and remove excessive quantities of snow, ice or water, any animal excrements and vegetal resins from the roof tents (be careful when cleaning).
12.6	When closing or opening the roof tents, make sure that that there are no travel materials (pillows, blankets, sleeping bags) or personal belongings that prevent them from closing or opening. The manufacturer is not liable for deformed Clamshells.
12.7	In the Horizon and Thre360 models, the tightening of the hooks (external metal fasteners) is adjustable; it is recommended not to over-tighten them.

 

12.8	Avoid driving with opened tents.
12.9	Always open the shell closing hooks (in the equipped models) before using the handle; without handles shells do not open or close.
12.10	In tents models with gas springs close the tent making sure the tension rod is perfectly perpendicular: the string shall be pulled downwards in a straight way (do not pull or lead the string in a lateral or oblique direction), because an abnormal deformation of the upper structure could cause a breakage of the silver profile in the front part of the shell.
12.11	In the models made of fabric, to obtain the best insulation level and prevent any water or sand infiltration, it is necessary for the pvc cover-elastic to be well-tightened: adjust the elastic’s length and check for the Pvc covering to be perfectly adherent to the base of the tent.
12.12	In the Horizon and Thre360 series, before closing the tent, it is necessary to unlock the projecting tent’s extension structure loosening the internal locks. If this operation is not carried out, the fabric around the knobs could tear (see in detail the instructions given with the product).

13. Aluminium Clamshells

Shells have been manufactured using an accurate handicraft technique that offers the best guarantee: a compact and durable quality structure that cannot be compared to common plastic or similar products on the market.

13.1	Pay the utmost attention in handling shell tents. It is recommended not to force, deform or bend the upper shell, special attention is required for sides and borders.
13.2	Do not hit the Shell in a violent manner. Do not drag Frame on the ground without protection.
13.3	Do not transport tents holding the roof border; use the specially provided handles.
13.4	While closing the tents, as the fabric is bended inside the Frame, do not lift or deform the border of the roof: this operation could cause superficial colour micro-breaks.
13.5	While climbing on the ladder, do not cling with all your weight on the border of the roof: such a stress can cause superficial micro-breaks on the frame.
13.6	Position the ladder inside the shells according to the Use and maintenance instructions, which are an integral part of the product. For instance, do not position the ladder onto quilts and blankets which are bulky or thick, as an excessive volume could damage the internal roof or the frame.
13.7	When closing or opening roof tents, make sure there are no travel materials (pillows, blankets, sleeping bags) or personal belongings preventing opening or closing.
13.8	During the tent’s use, even movement of the users can deform the frame and create small superficial cracks in the colour, visible on the outside.
13.9	To close the tents provided with gas springs follow the Use and maintenance instructions; do not act directly on the shell. Excessive stress on the frame in the wrong place or excessive manual bending of the border could cause superficial micro-breaks.
13.10	Micro-breaks are due in most cases to misuse or accidental causes; they are not due to manufacturing defects and are not covered by the Product Warranty in any way.

 

13.11

During the storage, it is recommended to position the shell roof tent, using a protection in order to avoid any scratch on the shell; use, for example, some cardboard, polystyrene, sponge or fitted carpet. Do not overturn the tent, always position it on its base.

 

VENTILATED ROOF INSULATION AS YOU WOULD FIND IN THE MOST PRESTIGIOUS ATTICS!

1	The roof insulation of the shell tents consists of a honeycomb panel with free room to expand in case of temperature changes. The roof maintains its characteristics unaltered in a temperature range between -20°C and +50°C
2	The panel may swell to enable an higher air flow inside.
3	There are holes in the panel to allow condensation gases to escape in a natural way, for a fully ventilated roof.

 

4	Also the 5mm mousse carefully laid out may appears to be detached in some points: this is not a defect but a feature required to achieve the highest possible air circulation. For a healthy exclusive environment that only Autohome can guarantee.

 

FABRIC FEATURES

Escapade fabrics are produced by leading Global Companies. Each fabric is manufactured in compliance with high quality standards and it distinguishes itself for the fabric features.
In case of rain, the minimum water column value is equal to 250 mm (for vertical fabrics) and 600 mm (for the roof): these values are the result of tests carried out according to the UNI EN 20811 norm.
Watertight can be achieved by using the Winter hood (optional); notwithstanding this hood limits the condensation and the breathability of the fabric, it allows the tent to be insulated against cold.
If the outside temperature is below 10°, it is advised to use the Winter Hood as it will prevent high humidity to originate inside the tent. This will allow the inner tent to remain drier and more insulated. We advise to provide for a good air circulation by using the tent openings.
All the fabrics, in particular the Over/Land-Camp-Zone fabric, reach the stated water column value after some exposures to rain.

When the tent is new, the fabric fibres are very dry and do not expand; therefore, both the fabric and the seams do not allow the necessary water repellence to be achieved. Therefore, in case of new tents, it is advisable to dampen the fabric (in the garden, for instance) and to dry it before using the tent.
The more the fabric gets wet and is exposed to water and humidity, the better becomes its breathability; the dew at night, the environmental humidity and the dust particles as well let the textile fibres expand and the seam holes get clogged.
The condensation is technically an unavoidable phenomenon which is hindered by the high speed of water vapor transferred to the external fabric.
In case of high temperature difference, it is possible to stop the generation of the natural condensation in the tent, by using the tent openings. We advise not to use any artificial instruments such as fans, battery operated vacuum cleaners or any other commercial appliances.

WHAT DOES WATER COLUMN MEAN?

A water column indicates the pressure in millimetres that can weigh on the fabric before it allows water to seep through. The value is used as an indication of the resistance to water seepage of tents, cloths, items, etc. The higher the water column value is, the better will be the fabric watertightness.
Anyway, too high waterproofing values also mean lower breathability. Water does not seep through PVC or nylon tents, but when people move inside or after some hours sleep, they start sweating and end being in a sweat. This becomes even worse if the outside air temperature is low.
For example, imagine you sleep or stay in a lorry body equipped with tarpaulin: even if there are air intakes or other openings, you cannot breathe deeply, nor live in a fresh, healthy environment. The water vapour and the body heat transfer speed are very important factors, which should not be forgotten.
To sum up, a highly water-resistant fabric having high water column values and low water vapour transfer values can be used for lorry tarpaulins, tent floors, roof tents, rucksack & wheel covers or applications where the breathability factor is not relevant.

14. CARE AND MAINTENANCE

Fabrics cleaning shall be carried out by utilising non-aggressive products (use soft sponges and anyway do not exceed in fabric rubbing). For example, liquid Marseille soap diluted in abundant water can be considered a particularly suitable agent.
To keep the fabric in perfect conditions, it must be cleaned regularly. If dirt remains on the fabric for a long period, it could be absorbed by the fabric and damage it forever. Always take care of the fabric while cleaning.
Regular cleaning and regular application of a protective layer with a silicone spray product is essential to keep the aluminium closures in perfect conditions. Do not leave closures dirty for a long time, in order to avoid seizures and deterioration of its parts.
In case of sand (especially Australian sand, being almost as fine as talcum powder), make sure it does not damage the fabric. In such a case, it is advisable to suck mechanically the sand before utilizing water or neutral solutions.

The seams on the roof of the bigger verandas, i.e. Overland Large and all Overcamp verandas, shall absolutely be treated with liquid paraffin or waterproofing quality sprayers. Only in this way, the fabric can show resistance to extremely adverse weather conditions. If you need information on the specific products, please do not hesitate to contact your trusted dealer.

 

14.1	Before storing the tent in winter, we suggest to remove the mattress with pillows and to grease all metallic parts with a light oil film. Do the same on all bolts, nuts and elements for tents opening, as well as on the shell’s external hooks, that shall be regularly greased.
14.2	As for their storage, they can be stored vertically (on their wide side) or horizontally (with the base of the tent on the ground); in the latter case, do not put loads on the shells.
14.3	Before removing the tent from the vehicle, we recommend to always unhook it from the roof-rack bars to make disassembling easier.
14.4	Avoid removing the tent together with roof-rack bars to prevent any scratch on the vehicle’s bodywork.
14.5	Store the tent in a dry place.

 

IMPORTANT GENERAL INFORMATION

 

The information reported on the Swingaway/Escapade4x4 web site are non-binding.
All images, technical data, colours, weights, dimensions are given only as indication; the manufacturer reserves the right to make technical, construction and appearance changes to the product without prior notice. All tents are hand manufactured and therefore their weight may slightly vary. Manufacturing tolerance is within 10%.
Possible repairs are usually carried out by the manufacturer in the low season (from October to January); therefore, we suggest to act in due time. For any dispute arising from supply contracts concerning the goods or damages caused by the product, Arbitration shall be governed by the law of England and the language of arbitration shall be English, place of jurisdiction UK.

 

15.0 Warranty against Theft

We do not offer any type of warranty against theft. The locks on our products are designed to deter vandalism and theft. Detachable necks and tents should be removed from the vehicle when it is unattended for any extended period or not in use to prevent any situation that may provide an opportunity for theft or vandalism. We recommend that you check with either your vehicle insurance or homeowners /renters insurance to see if any items on the hitch or mounted on roof racks are covered or can be covered.